Property Guardians in Commercial Property

Case Study: GP Surgery

Approach:

Dot Dot Dot currently provides 11 guardians with a temporary home in an old GP’s surgery in Eltham in south east London. The property guardians oversee security, reassure neighbours and strengthen the community.

The Situation:

The owner of the doctor’s surgery was planning for the future use of the property. During this interim period, the property was a significant cost burden and was causing security and reputational concerns for the owner.

They explored various security solutions and alternative property guardian services. Eventually they chose Dot Dot Dot because of our combination of a high quality property guardian service which also creates a positive social impact.

Key benefits to working with Dot Dot Dot in commercial property

Savings of over £3,300 on Business rates & c. £1,000 on security each month, adding up to c. £52,000 in cost reductions in the last year
Guardians undertook 176 hours of volunteering in August 2016, On track to deliver 2,112 hours, the equivalent of over a year’s full time work of local volunteering in 2016

“I am proud that Dot Dot Dot are able to help property owners of important community buildings to retain the active use of these buildings while they are in transition. Our work means that the Eltham surgery continues to have a positive impact on the neighbourhood, by giving people an opportunity to live there on a temporary basis as property guardians, while they volunteer in the local area.”

Peter Brown, Chief Executive, Dot Dot Dot

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Key Considerations

The surgery was not set up for residential use and required alterations

We made minor alterations to make the building suitable as a temporary home for 11 people. All our properties have running water and electricity, and are safe to live in. We installed fire doors and temporary showers to ensure guardians were safe and comfortable.

 

The surgery is prominent and visible within Eltham, so security is important

We place brilliant property guardians who regularly tackle anti-social behaviour in the grounds and contribute to the local community. They also keep an eye out for issues relating to the building, spotting and reporting them early. We occupied the building within ten working days of taking it on, which is part of our standard service provision.

 

Managing the whole context of the site, not just the building

As well as managing the building, we have provided additional benefits to the owner, through the plot of land surrounding it. We saw an opportunity to provide extra security and a revenue stream for the property owner by making best use of the space available. We contracted a car park company to manage the land, removing associated anti-sociable behaviour issues in the process.

”The volunteering has meant that I tried something new, met new people and bring a smile to their faces. I listen to people’s problems and am able to give them a little bit of hope. I’m happy to be more involved in my local community life.”

Angela, Dot Dot Dot guardian, talking about her experience volunteering with her local hospice

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