Join us as a Relationship Manager

Dot Dot Dot is looking for a new Relationship Manager to join our team.

In this role, you will manage our property guardians and liaise with our property owning clients.  You will ensure that our guardians enjoy their homes, are taking good care of the buildings we are responsible for, and feel supported to make a difference by volunteering.  You will also work with property owners to make sure that our service satisfies their needs and is delivered to an excellent standard.

Location: Based in our office in the Queen Elizabeth Olympic Park – 2 minutes’ walk from DLR.  Regular travel to the properties we manage, across London and the South East.

Working pattern:  Office hours Monday to Friday with occasional evening work, optional flexible working policy.

Contract: There is one permanent role on offer. There is the potential for a further appointment to be made which could be on a part-time or fixed term contract basis. Dot Dot Dot’s probation period is three months.

Salary: £25,000 – £30,000 dependent on experience.

About us

Dot Dot Dot allows people who do brilliant voluntary work to live cheaply as property guardians in buildings that would otherwise be empty.

By doing this, we create benefits for everyone involved:

  • Our guardians receive inexpensive housing, a sense of belonging to a community, and our support to give as much of their time as they can.
  • Landlords gain reliable, flexible, cost-effective security plus a cost-free opportunity to make a positive difference to their area.
  • Neighbours avoid the blight that empty buildings cause, and gain from our guardians’ volunteering.

We are growing swiftly.  Today, we are a team of 12, housing hundreds of guardians who between them give thousands of hours a month to charitable purposes across London and in several towns and cities in the South East. We will grow substantially over the next five years, housing even larger numbers of people making a positive difference to others’ lives, and becoming motivated to give time to charitable causes and to contribute to their community for the rest of their lives.  As we grow, we will continue to celebrate volunteering, advocate for better housing for all, reshape attitudes to empty buildings and drive up standards in the security industry.

We have significant support for this vision of our future, including backing from the Cabinet Office and Nesta.  Last year, The Observer named us one of Britain’s 50 ‘New Radicals’, the organisations with the best ideas for dealing with the country’s most pressing problems, and our founder, Katharine Hibbert, was named UK Social Entrepreneur of the Year by Ashoka and Ben and Jerry’s.

The Role

This role is central to Dot Dot Dot’s work.  In it, you will manage and support the property guardians who live in the areas you are responsible for, you will make sure that we are taking good care of the properties we manage, and you will contribute to the growth of Dot Dot Dot as a whole.  Your work will therefore break down into three main areas.

1)      People management.  You will:

  • Take primary responsibility for guardians and properties in the areas you manage, making sure that guardians are living up to our expectations and we are meeting theirs.
  • Make final decisions on which applicants to house as property guardians, working with colleagues and systems to make sure these decisions are fair, and ensuring that all new guardians have a clear understanding of their responsibilities while living in a home we manage.
  • Build strong and positive relationships with guardians – projecting the aims and values of Dot Dot Dot while maintaining boundaries, and maintaining a consistently helpful, friendly and professional tone throughout all communication with them.
  • Combine your knowledge of guardians with information from colleagues and from our systems to monitor their behaviour, being attentive to potential problems such as around adherence to our rules or payment of fees, and responding to them as they arise.
  • Build professional relationships with all housing staff working for our clients in your areas, and manage the process of taking on and giving back management of properties as needed.
  • Keep track of keys, contracts and income earned from your properties.
  • Provide marketing colleagues with the resources needed to communicate the value of Dot Dot Dot, including writing quarterly social impact reports for allocated landlords.
  • Represent Dot Dot Dot in the areas where you work, carrying out your role in a way which embodies our values and ethos.

2)       Managing and increasing guardians’ social impact.  Supported by Operations and Social Impact Assistants and guardians who have offered to support others in their volunteering, you will:

  • Make sure that guardians are supported with their volunteering goals and interests, and are signposted to appropriate roles in which they can feel satisfied and make a difference.
  • Contribute ideas of good volunteering opportunities to the guardians, individually and as a group, and make sure any volunteering queries raised by guardians are responded to as they arise.
  • Use systems to analyse and quality assure information about the volunteering the guardians have done, and use this to write social impact reports to landlords and to help us to improve the way we support guardians.
  • Celebrate outstanding volunteering by our guardians.
  • Make it clear what is expected of guardians, and follow up with them if they fall behind.

3)      Helping Dot Dot Dot become an organisation which makes a difference to more communities and a growing numbers of people’s lives.  You will:

  • In appropriate areas, plan local projects which directly address local needs and match up to the resources, commitments and enthusiasm of the guardians, including making practical arrangements and highlighting any risks/insurance issues.
  • Work through a network of volunteers and local stakeholders to collectively organise events to bring guardians and the local community together.
  • Carry out ad hoc pieces of research which are important to Dot Dot Dot.
  • Develop intelligent ways to measure our social impact or to identify local needs our guardians can address.
  • Capture and share learnings from guardians’ experiences of volunteering.
  • Build and network with local community stakeholders in allocated areas, developing relationships in order to maximise impact.

About you

  • You will combine pragmatism and reliability with a passion for improving lives through providing housing and supporting our guardians to make the best possible contribution to their communities.
  • You will be able to work independently and with excellent attention to detail, so that the property guardians and landlords we work with can be absolutely confident that they are in safe hands.
  • You will be resilient and confident at managing people – when something unexpected happens, or something goes wrong, or you have to give people news they don’t want to hear, you will deal with it calmly and fairly.
  • You will have the enthusiasm and people skills needed to help our guardians to find great volunteering roles and to help them feel motivated to make an even bigger contribution.
  • You will share Dot Dot Dot’s values, a statement of which can be found here.
  • You will be excited about the difference that Dot Dot Dot is making by getting empty homes into use and supporting volunteering, so you will want to contribute to conversations about how to do it as well as we possibly can.
  • You will fit in with our working culture. We are focused and highly motivated, but we are also committed to work-life balance, so that everyone on our team can embody what we expect from our guardians in terms of contributing to society in other ways as well as through paid work. We do not have a long-hours culture in our office, but we expect the flexibility we offer our team to be repaid by a willingness to be flexible in return when necessary to meet operational challenges.

Competencies

  • Strong people skills – a good judge of character; sensitive communicator; adept at working with and managing a wide range of people,
  • Resilience – someone who does not shy away from difficult conversations when they are necessary.
  • Reliability and attention to detail – the role involves significant responsibility such as dealing with keys and contracts.
  • Resourcefulness and common sense – able to solve unexpected problems with a can-do attitude.
  • Flexibility – able to prioritise tasks and respond quickly to issues arising.
  • Creativity – able to contribute actively to shaping and growing the organisation.
  • Being practical – able to advise guardians on simple DIY challenges when necessary.
  • Excellent written communication.
  • IT competence.
  • Happy to work outside the office, at the properties we manage or meeting up with guardians and organising projects locally.

Experience

Essential

  • Proven experience in roles that involve dealing with people, ideally with management responsibility.
  • Proven experience in roles that involve managing information and processes.
  • Commitment to creating a positive social impact.
  • Enthusiastic about getting involved with volunteering for charities outside work yourself.

Desirable

  • Experience of working in housing, start-ups, social enterprise and/or charities.
  • Track-record of involvement in volunteering.

How to apply

Please click here to download a copy of the application form for this role.  Please complete it and email it to recruitment@dotdotdotproperty.com by midnight on Monday 16th May 2016.

A first-round selection workshop will be held at 6.30pm on Tuesday 24th May 2016.

Please email any questions about this post to clare.payne@dotdotdotproperty.com.

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