COVID-19: keeping you safe

From all of us at Dot Dot Dot, we hope you are keeping well and safe.

As a result of the current Covid-19 situation, we have put in place a range of measures to make sure that we look after our team, guardians and our clients. We also want to reassure anyone who is interested in becoming a Dot Dot Dot guardian that we have the same high standards for keeping people safe throughout the application process.

We review our plans when necessary to align with government recommendations.

Viewing properties

  • Once you have successfully applied to become a guardian, you can book onto a viewing to learn more about the properties you’re interested in. This will either be a virtual viewing, conducted via Zoom, or an in-person group viewing. 
  • If you’re keen to live in a property that you have seen on a virtual viewing, we can arrange an in-person viewing. This will be done at the property with one of our team, and will be socially-distanced with everyone required to wear masks indoors.
  • If there are existing guardians living in the property already, we will tell them about the viewing to ensure they provide sufficient space e.g. in communal areas.

Moving in

You’ve found the place you want and now it’s time to do the paperwork and get your keys:

  • We will give you all the information you need and complete your contract signing remotely – over Zoom and email.
  • We will have to see you in person to check your ID and give you your keys – this will be done in a socially-distanced way and we will minimise the risk of cross-infection by ensuring we wash and sanitise our hands before and after we touch your belongings.
  • In cases where more than one person is moving into the same property on the same day, we can stagger moving-in times, and coordinate with existing guardians to reduce the likelihood of lots of people moving at the same time.
  • Guardians clean their rooms before leaving, and advise new guardians to clean it as they would any home. 

Communal properties

Some of our properties are communal and guardians will share spaces and facilities with each other. We ask guardians in these types of properties to work together to ensure that access to the shared facilities are managed safely. In cases where guardians have to isolate due to Covid-19, they will put signage on their doors to notify other guardians and we will not conduct inspections of their spaces. 

Inspections

Guardians’ homes can be inspected at any time, and by working together we can all keep safe. Our staff will wear masks, gloves and use hand sanitiser / use sanitising wipes on anything they touch during their visit.