COVID-19: keeping you safe

From all of us at Dot Dot Dot, we hope you are keeping well and safe.

As a result of the current Covid-19 situation, we have put in place a range of measures to make sure that we look after our team, guardians and our clients. We also want to reassure anyone who is interested in becoming a Dot Dot Dot guardian that we have the same high standards for keeping people safe throughout the application process.

We review our plans when necessary to align with government recommendations.

Viewing properties

  • Once you have successfully applied to become a guardian, you can book onto a viewing to learn more about the properties you’re interested in. This will either be a virtual viewing, conducted via Zoom, or an in-person group viewing.
  • If you’re keen to live in a property that you have seen on a virtual viewing, we can arrange an in-person viewing. This will be done at the property with one of our team, and will be socially-distanced with everyone required to wear masks indoors.
  • If there are existing guardians living in the property already, we will tell them about the viewing to ensure they provide sufficient space e.g. in communal areas.

If you are a current guardian, we will let you know if an in-person viewing is due to take place at the property you are currently in. We would encourage you to wear a mask to keep everyone safe during the viewing.

Moving in

You’ve found the place you want and now it’s time to do the paperwork and get your keys:

  • We will give you all the information you need and complete your contract signing either in person or remotely (over Zoom and email).
  • We will need to see you in person to check your ID and give you your keys – this will be done in a socially-distanced way and the staff member meeting with you will wear a mask.
  • We ask that outgoing guardians ensure that their room/property is left clean for the next guardian.

Communal properties

Some of our properties are communal and guardians will share spaces and facilities with each other. We ask guardians in these types of properties to work together to ensure that access to the shared facilities are managed safely. Although self-isolation is no longer a requirement by law, if you have Covid, we ask that you are mindful of others around you, and our staff who will need to conduct inspections.

Please read through the government’s advice on how to reduce the spread of the infection if you or anyone else has Covid. This includes wearing a mask, and limiting the time you spend in communal areas as much as possible.

More advice on how to keep safe is available on the GOV.UK website.


Guardians’ homes can be inspected at any time, and by working together we can all keep safe. Our staff will wear masks and use hand sanitiser / sanitising wipes on anything they touch during their visit.

If you have Covid, please let us know by emailing your relationship coordinator as soon as possible.