We’re publishing the quality standards we work to when housing guardians
At Dot Dot Dot, we believe that consistency, predictability and transparency are key to providing an excellent property guardian service. We are therefore today publishing the standards we work to when providing housing to guardians.
We hope that this information will allow would-be guardians to be sure that joining Dot Dot Dot is the right choice for them, will set out what is expected of them once they are living in one of the properties we manage, and will let them know what they can expect from us before, during and after their time as a Dot Dot Dot property guardian.
Our approach goes beyond what is required by law because we are committed to providing great housing to guardians and raising standards in our industry. We believe that a focus on recruiting great guardians and managing them well is the best way to deliver a property guardian service which benefits everyone involved – guardians, owners and neighbours alike.
The document covers four phases:
- Becoming a property guardian with Dot Dot Dot
- While you are living with Dot Dot Dot
- Buildings that are safe, secure and well-managed
- Moving property or moving out
If you are thinking of becoming a guardian or using property guardian services or are just generally interested in the sector, we encourage you to check out our standards. We’re always looking for feedback, so please do not hesitate to get in touch if you have any comments.