Five years of proving there’s a different way to secure empty buildings

The way we do property guardianship benefits everyone involved in the process.

We’ve already looked at how we have created positive social impact through the way we work. Today we’re setting out how our strong social mission underpins a rigorous process, which leads to a better service for everyone we work with: property owners, communities and property guardians. Having a social purpose doesn’t make us soft – it makes us stronger!

How it works

We attract good, reliable people

• Our mission and values attracts people and organisations to us
• Our specific stipulation that all our guardians volunteer for at least 16 hours per month is another filter

We are careful about who we accept

• Our vetting procedure (including multiple forms, calls and checks) is much more stringent than our competitors, and this also helps us to ascertain people’s genuine interest in volunteering.

We then manage guardians closely and attentively

Our ratio of staff to guardians is the best in the industry. Each relationship manager looks after 80 guardians compared with 400 at our competitors.

We are structured like this so that each relationship manager can monitor and support guardians’ volunteering and build up good relationships with them.

The benefits we create

Property guardians get affordable housing, are supported to volunteer and they are always treated in a straightforward and reassuring way. 

Property owners save money and they know their buildings are secure because good, reliable people are looking after their buildings.

Communities gain considerate neighbours who are committed to the area and volunteer principally for local charities

Toynbee Hall case study

• We successfully secured a large zone 1 estate, which included a mixture of residential flats, offices and shop fronts.
• 64 people housed
• 6,442 hours volunteered
• 50+ reports of antisocial behaviour
• 24 reports of maintenance issues

Conclusion

At Dot Dot Dot, we have always believed that having a social purpose “baked in” to our business approach was the right thing to do. Five years down the line, we are particularly heartened that the way we work leads to a better service across the board. People and organisations enjoy working with us because of the quality of what we do and this stems in large part from our social mission. Put simply, the secret is that Dot Dot Dot is a well-run social enterprise.