We’re publishing the quality standards we work to when housing guardians

November 18, 2016

At Dot Dot Dot, we believe that consistency, predictability and transparency are key to providing an excellent property guardian service. We are therefore today publishing the standards we work to when providing housing to guardians.

We hope that this information will allow would-be guardians to be sure that joining Dot Dot Dot is the right choice for them, will set out what is expected of them once they are living in one of the properties we manage, and will let them know what they can expect from us before, during and after their time as a Dot Dot Dot property guardian.

Our approach goes beyond what is required by law because we are committed to providing great housing to guardians and raising standards in our industry. We believe that a focus on recruiting great guardians and managing them well is the best way to deliver a property guardian service which benefits everyone involved – guardians, owners and neighbours alike.

The document covers four phases:

Becoming a property guardian with Dot Dot Dot
While you are living with Dot Dot Dot
Buildings that are safe, secure and well-managed
Moving property or moving out

If you are thinking of becoming a guardian or using property guardian services or are just generally interested in the sector, we encourage you to check out our standards. We’re always looking for feedback, so please do not hesitate to get in touch if you have any comments.

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Dot Dot Dot stands for property guardianship done well

We are a social enterprise which houses people in buildings that would otherwise be empty

We respect our guardians, selecting only the very best while supporting them to further the interests of their neighbourhood and to provide a high level of service to the property’s owner. This is a win-win-win for property guardians, owners and communities.

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Testimonials

“Dot Dot Dot has helped me get to know people around my area and it has been a great introduction to volunteering.”
Lamonte, Sutton
“I was drawn to property guardianship because I wanted to live affordably in London which is pretty hard to do – and the volunteering aspect of guardianship with Dot Dot Dot really appealed to me as a way of giving back to the community.”
Carl, High Barnet
“If I wasn’t a property guardian I would either be paying a ridiculous amount of money on renting in London or unable to move out of my grandmother’s house at all. I certainly wouldn’t be able to afford to spend time volunteering.”
Bella, Bow
“As a property guardian with Dot Dot Dot I save £450 per month compared with what I used to pay on rent – that’s a significant difference.”
Josh, Poplar
“When I started investigating guardianship options, Dot Dot Dot stood out because of the emphasis on volunteering and contributing to the local community.”
Alison, Bow
I feel strongly connected with my guardian neighbours. I am getting to know other parts of the community too, through my volunteering.
Jon, Wycombe
“Once I knew that everyone was up for 16 hours of volunteering a month, I felt pretty confident they’d be great, considerate housemates, and they are.”
Kit, Croydon
Local people have been very positive. They like the fact an empty building in their neighbourhood is being used again and is being maintained.
Conor, Shoreham-by-Sea
“It’s great because I often work from home. Because it’s a huge building you have you’re own space, but if you want to hang out with other guardians you can.”
Sarah, Whitechapel
“Being a guardian here you have a place to work, a place to socialise and place of your own.”
Alex, Whitechapel