Writer for The Economist by day and volunteer with Samaritans by night, east Londoner, Tom, has been a Dot Dot Dot guardian for three years. Writing from his 2-bed flat, Tom describes the reality of his eye-opening role as a listening volunteer, and how being part of an army of like-minded people looking to make a positive difference is an extremely rewarding venture.
“It’s 10.30pm on a Monday and I’m one of hundreds of Samaritans volunteers on duty tonight. I cycle from Poplar along the Thames path and under the Greenwich Foot Tunnel to my local branch in Lewisham. The river is peaceful and the path quiet. It’ll be silent when I return just after 3am.”
“Becoming a listening volunteer begins with an information evening and a short selection process,” Tom tells us. “Training normally involves several sessions which mix theory and role-play. New volunteers are then assigned a mentor and you work together to develop your practice until you’re ready to take calls independently.”
“When people find out I volunteer at Samaritans, they usually have lots of questions,” Tom admits. “Our strict confidentiality policy – everything said in a contact remains within Samaritans – means volunteers do not share what’s been said in a call, even with those closest to them.”
“There’s lots of support within the organisation. Common questions asked, that can be answered, include how often do you do it (I volunteer once a week) and do you always do nights (no, you can generally choose your hours but you are expected to contribute to the night shifts).”
Tom
Guardian in Poplar
“You feel part of an army of like-minded people with similar motivations.,” Tom goes on. “Although the charity is vast, each branch has its own ways of doing things and each is its own unique community. As a guardian, my regular duties enable me to fulfil my 16 hours and often more.”
“There are lots of development opportunities within Samaritans. Each branch relies on volunteers taking on additional roles: from management, to mentoring to fundraising. Volunteers are supported to develop their skills and follow their interests. Two years into my Samaritans journey, I’m now helping my first mentee begin theirs.”
You can donate to help Samaritans maintain their listening service here. Whatever you’re going through, you can call Samaritans any time, from any phone for free on 116 123. You can email Samaritans at jo@samaritans.org.
For more, visit the Samaritan’s website.
